Privacy Policy for Champ3D
Welcome to Champ3D! This Privacy Policy ("Policy") applies to personal information collected through our products, services, websites, applications, and your use of all services of Champ3D as a user and other services which include a link to this Policy (collectively, the "Services").
Data Controller: Champ3D ("we", "us", or "our") is the controller of any information processed in connection with this Policy. We do not and will not sell your personal information.
I. What Personal Information We Collect
We strive to collect only the personal information that we need to provide our services.
- Account Registration: When you register, we collect your IP address, username, email address, and password. We generate a unique customer code to recognize you.
- Profile Information: You may choose an account type (individual or company) and provide details such as company name, industry, and job title.
- Delivery Information: To ensure correct delivery of goods, we collect your mobile phone number, consignee name, contact information, postal code, delivery address, and billing address.
- Live Chat & Files: When you communicate with us, we collect the content you provide, including text, images, and project files (such as 3D model files and Gerber files).
- Payment & Order Information: We process your username/account ID and selected payment option. Transactions are encrypted via SSL/TLS and handled by PCI-DSS compliant third-party processors. We do not store full credit card numbers or CVV codes.
II. Cookies and Similar Technologies
We use cookies to ensure our website works as expected and to offer a better browsing experience. You can manage your cookie preferences through your browser settings.
III. How We Use Your Personal Information
We use your information to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Optimize service functionality and security.
- Send relevant offers and news (only if you have opted in).
IV. How We Share Your Personal Information
We do not sell your data. We may share information with:
- Service Providers: Third parties who perform services on our behalf (e.g., delivery, payment processing).
- Legal Compliance: When required by law or to protect our rights and safety.
V. Cross-Border Data Transfers
As Champ3D provides services globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during these transfers.
VI. Your Rights
You have the right to access, correct, or transfer your information, limit its processing, or withdraw your consent at any time. To exercise these rights, please contact our support team. We will respond to your request within one month.
VII. Protection of Personal Information
We take security seriously and use industry-standard physical, technical, and administrative measures to prevent unauthorized access or disclosure.
- We use SSL encryption for data transmission.
- We restrict access to non-public information to employees who need it to provide Services.
- You are responsible for keeping your password confidential and using secure networks.
VIII. Your Choices and Controls
You can change your privacy settings or unsubscribe from promotional emails at any time using the links provided in our communications.
IX. Children's Privacy
Our Services are primarily aimed at adults. If you are under the age of 16 (or the age of majority in your jurisdiction), you must obtain permission from a parent or legal guardian to use Champ3D.
X. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions or wish to exercise your data rights, please contact the Champ3D team through our official support channels.